Privacy Policy

Alisha Pharmacy (257 Acton Lane, Chiswick, London W4 5DG) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal and health data in line with UK GDPR, the Data Protection Act 2018, and NHS and General Pharmaceutical Council (GPhC) guidelines.

Information We Collect

We may collect:

• Patient identifiers such as your name, date of birth, address and contact details
• Health records, prescription information and consultation notes
• Website analytics data, including IP address and browser information, when you use our website or online booking system

How We Use Your Information

We process your personal data on the following lawful bases:

• Contractual necessity — to deliver the NHS and private services you request
• Legal obligation — to comply with NHS, GPhC and other regulatory requirements
• Consent — particularly for marketing communications, which you can withdraw at any time
• Legitimate interests — such as fraud prevention and service improvement

Special Category (Health) Data

Health information is treated as special category data under UK GDPR and is processed only where necessary for the purposes of preventive or occupational medicine, the provision of health or social care or treatment (Article 9(2)(h)).

Who We Share Your Data With

We may share information with NHS bodies, other healthcare providers involved in your care, regulators, and trusted service contractors who support our operations (such as our booking and IT providers). We do not sell or rent your personal data to any third parties.

Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, where applicable
• Restrict or object to certain processing
• Request data portability
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at alisha.fxy41@nhs.netor call 020 8994 5177.

How Long We Keep Your Data

We retain patient records in line with NHS retention guidelines and professional GPhC requirements, and no longer than necessary for the purposes described in this policy.

Complaints

If you are unhappy with how we've handled your data, please contact us first. If you remain dissatisfied, you can escalate your complaint to the Information Commissioner's Office (ICO) on 0303 123 1113 or at www.ico.org.uk.

Changes to This Policy

We may update this policy from time to time. Changes take effect as soon as they are posted on this page.

Contact Us

Alisha Pharmacy
257 Acton Lane, Chiswick, London W4 5DG
020 8994 5177 ·alisha.fxy41@nhs.net